Last updated November 2026
Ordering
Every order starts with an inquiry. We send a quote and an invoice, and your order is confirmed once the invoice is paid. We begin work on an order only after it is paid. Recurring programs begin once you approve the program and its schedule, and each send is paid for before we start on it, by invoice or from a prepaid balance.
Ship and delivery dates vary by order and time of year, so we confirm yours on your quote.
Each cookie is baked and finished by hand, so size and appearance vary slightly from cookie to cookie and from the photos on this site.
Ingredients and allergens are listed on The Cookies page. Baked in a shared kitchen, so we cannot guarantee any cookie is free of other allergens. Please call or email us before you order if anyone on your list has a food allergy. 614-403-7734 · orders@eversweetbakehouse.com
Shipping & delivery
Baked the week it ships. Shipped Monday through Thursday, so your gift never spends a weekend in transit. We ship by UPS and USPS at $12 per box ($15 for the seasonal box), and every shipped box includes tracking. Cookies are individually heat sealed and stay fresh for 14 days after they ship. Transit times are set by the carrier, and we are not responsible for carrier delays.
You are responsible for the accuracy of every recipient name and address you send us. If a box is returned or delivered to an incorrect address that was provided to us, we will gladly send it again to the corrected address, and the replacement box and its shipping are billed at current prices.
Local delivery is available within 25 miles of Columbus on Mondays, at $50 flat per drop. We confirm the delivery date with you before your order is baked.
Changes & cancellations
You may change or cancel an order at no charge until we begin baking it. Once baking begins, we cannot cancel the order or change counts or flavors. Branding costs, including logo stickers and custom cards, are non-refundable once printing starts.
If you discover an address error after baking begins, email us right away. We will update it if the box has not shipped.
Seasonal boxes follow the same change and cancellation terms as every other order. Order-by dates are published on the Seasonal page, and recipient lists are due by the date on your invoice.
Event and bulk orders follow the change and cancellation terms stated on your quote.
Damaged boxes & refunds
Because our cookies are perishable, we cannot accept returns.
If a box arrives damaged, or the carrier loses it, email orders@eversweetbakehouse.com within 48 hours of delivery, or of the expected delivery date for a lost box. Include the order name, the recipient, and a photo of the damage. We will replace the box or refund it, at our choice.
Refunds are issued to the original payment method. Delays caused by the carrier, weather, or an incorrect address do not qualify for a refund or replacement.
Privacy
We collect only what we need to fulfill your order: your name, company, email, and phone, plus the recipient names, addresses, and gift messages you send us.
We use this information to bake, pack, ship, and deliver your order and to reply to you. We share recipient names and addresses only with the shipping carrier delivering the box. We do not sell your information or your recipient lists.
Invoices are paid through a secure payment link. We never see or store your full card number.
We use Google Analytics to understand how visitors use this site. It sets cookies and does not receive your order details or recipient lists.
To ask what we hold about you, or to have it deleted, email orders@eversweetbakehouse.com.
Terms
Prices on this site may change at any time. A paid order keeps the price it was paid at. Quotes are honored for the dates stated on them.
Gifting Account balances are valid for 12 months from the date of purchase, and the per-box price is locked for that period. Unused boxes expire at the end of that period, and balances cannot be exchanged for cash.
By placing an order, you agree to these policies. Questions are always welcome: 614-403-7734 or orders@eversweetbakehouse.com.