FAQ
Questions, clearly answered.
Ordering, pricing, shipping, branding, seasonal boxes, programs, and events. Need something not covered here? We reply within one business day.
Ordering a box
How much is a box?
The Signature box is 5 oversized cookies for $45, less at 10 and 25 boxes, plus $12 shipping. The seasonal 18-cookie box is $72 plus $15 shipping. See pricing.
Can I order just one?
Yes. There is no minimum. One box ships anywhere in the US. Order a box takes about a minute.
How do I place an order?
For up to 24 boxes, use the order form: pick the box, your flavors, and where it goes, and we confirm by email with your invoice. For programs, events, and larger orders, set up a gifting program and we quote it within one business day. Either way, your order is confirmed once the invoice is paid.
Can I choose the flavors?
Yes. Mix any of our flavors, 5 cookies to a Signature box, on the order form. The seasonal box is three of each of the six. See all the cookies.
Gifting programs
How does a custom program work?
Tell us who you send to, the occasions, and the timing. We send a proposal with the format, flavors, branding, and pricing. Once you approve it, we bake and send every gift for you. See gifting programs.
Do I have to remember the dates?
No. For recurring programs like client birthdays, closings, and work anniversaries, you send us the list and the dates once. We keep the calendar and send each gift on time.
Can you add our logo?
Yes. We can put your logo on the cookie stickers and print a custom message card. Options depend on the order, and we confirm what fits on your quote. Ask about branding.
How much does a custom program cost?
Every program is different, so each one is quoted for your list, format, and schedule. Our signature gift boxes have set pricing. See gift box pricing.
What about allergies?
Ingredients and allergens are listed on The Cookies page. Baked in a shared kitchen, so we cannot guarantee any cookie is free of other allergens. Please call or email us before you order if anyone on your list has a food allergy. 614-403-7734 · orders@eversweetbakehouse.com.
How long do the cookies stay fresh?
Every cookie is individually heat sealed and stays fresh for 14 days after it ships. Warming instructions come in every box for that fresh-baked taste.
Shipping & delivery
How fast can you ship?
Most orders ship within five business days of approval. Tight timeline? Call us and we'll tell you yes or no on the spot. 614-403-7734.
Which days do you ship?
Baked the week it ships. Shipped Monday through Thursday, so your gift never spends a weekend in transit.
Can you send gifts to many different addresses?
Yes. Send one list and we ship a gift to each recipient by UPS and USPS, with tracking for every box.
Do you deliver locally?
Yes. We deliver to offices, schools, and events within 25 miles of Columbus on Mondays. Local delivery is $50 per drop-off. Ask about delivery.
What if I need to fix an address?
Please double check every address you send us. If a box ships to an incorrect address, reshipping is billed. Read our shipping policy.
Seasonal boxes
When do I need to order for Thanksgiving and the holidays?
The Gratitude Box: order by Thu, Nov 19, ships Mon, Nov 23. The Holiday Box: order by Fri, Dec 11, ships Mon Dec 14 to Thu Dec 17. Later than that? Tight timeline? Call us and we'll tell you yes or no on the spot. See the seasonal boxes.
What is in a seasonal box?
18 cookies at 3 oz, three of each of our six flavors, in the black box with a satin bow, with a personalized card and your message. $72 a box plus $15 shipping, any count. Sending 25 or more is quoted.
Events
What do you offer for events and weddings?
Event-size cookies, wrapped one by one, and mini cookie bags, sealed and labeled by flavor, with up to two flavors. See events and weddings.
Do you have bigger boxes for offices or events?
Yes. Our office sharing box holds 12, 18, 24, or more cookies, so a whole team can share one box. It is a good fit for holidays, meetings, and events. Ask about a sharing box.
How is an event order priced?
Event and mini orders are quoted for your date and count. Plan an event.
Ordering & payment
What is a Gifting Account?
Prepay a block of boxes, 10 boxes at $38 a box or 25 boxes at $34 a box. Your price is locked for 12 months. Email us whenever a client needs a box and we bake it fresh and send it out for you. How the Gifting Account works.
Let's talk
Still have a question?
Call or email and you reach the owner. We reply within one business day.
Call 614-403-7734 or email orders@eversweetbakehouse.com